Investor Charter – Depositories

1. Vision

Towards making Indian Securities Market transparent, efficient and investor friendly by providing a safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

2. Mission

  • To hold securities of investors in dematerialised form and facilitate transfer while ensuring safekeeping of securities and protection of investor interests.
  • To provide timely and accurate information to investors regarding their holdings and transfers.
  • To provide the highest standards of investor education, investor awareness and timely services for investor protection and investor rights awareness.

3. Details of business transacted by the Depository and Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in primary and secondary markets. Depository Participant details are available at: CDSL DP List and NSDL DP List

4. Description of services provided by the Depository through Depository Participants (DP) to investors

(1) Basic Services
Basic services provided by the Depository Participant
Sr. No. Brief about the Activity / Service Expected Timelines for processing by the DP
1 Dematerialization of securities 7 days
2 Rematerialization of securities 7 days
3 Mutual Fund Conversion / Destatementization 5 days
4 Re-conversion / Restatementisation of Mutual fund units 7 days
5 Transmission of securities 7 days
6 Registering pledge request 15 days
7 Closure of demat account 30 days
8 Settlement Instruction Depositories accept physical DIS for pay-in upto 4 p.m. and electronic DIS upto 6 p.m. on T+1 day.
  (2) Depositories provide special services like pledge, hypothecation and internet-based services
Special services provided by Depositories
Sr. No. Type of Activity / Service Brief about the Activity / Service
1 Value Added Services Depositories also provide:         Distribution of cash and non-cash corporate benefits such as bonus, rights, IPOs and stock lending.
2 Consolidated Account Statement (CAS) CAS is issued within 10 days from the end of the month if transactions exist, otherwise half yearly.
3 Digitalization of services Depositories offer technology solutions and e-facilities to account holders.      
 
Flowchart showing investor grievance redressal mechanism
Multi-level complaint resolution mechanism available at Depositories.

Detailed description of grievance redressal flowchart The grievance redressal mechanism starts with the investor submitting a complaint through the Depository Participant or Depository portal. If unresolved, the complaint may escalate to the Grievance Redressal Committee and later to arbitration proceedings.

Depositories may terminate participation where eligibility criteria are not fulfilled. Participants may also voluntarily surrender participation rights.